Reply Technical Support
Missing Characters / Unable to Create Games - September 26, 2021
DrakulothCustomer Support
61mo ago
Drakuloth wrote in Technical Support
Hey all,
The problem this thread was originally created to notify everybody about is resolved. If your character is stuck in game, they’re running scripts to unlock those characters. Check this post and post in this thread.
Update regarding the server maintenance and stuck characters: We expect this maintenance to fix some stuck characters and probably create a few other stuck characters due to players who were in game when the maintenance started. We’re still running the stuck system periodically until we fix the causes of the stucks, so check back every hour or so to see if your character has been unlocked post-maintenance. More info from my last post below.
Please note that as mentioned above, some progress loss is expected for some characters any time a player disconnects instead of safely logging out. We’re sorry for the setback, but since this never saved on the server, any lost items/quest progress/levels can’t be recovered.
Locking this thread so that everybody gets to the right place for the remaining issues.
Copied word for word from the official Diablo II: Resurrected forum. Read the whole thread — and reply — on us.forums.blizzard.com. Get an alert for the next one