AVX Issues / Game Launches, then Crashes on Older Processors (CPU)
“Hey there folks, Just poking my head back in here to clarify something and let you know this is still on our radar, and one of the things QA is prioritizing for a fix. No new updates to share for now, but I figure it’s a good time to address a sentiment being expressed here. It’s not our intention to blame anybody who purchased the game expecting it to work after it worked fine in the beta,…”
Hello again everybody.
What a hell of a trip it’s been. Drakuloth here for the last time in this thread, to lock it up and make sure the latest post has all the info on it so folks can find what they need in case they have any residual issues. As of yesterday, the AVX issue is fixed.
As others may have noticed, a new patch is now live that should resolve the AVX issue. Be sure to update the game client and test it out.
If you are still crashing and you have a computer with a CPU or Motherboard which doesn’t have AVX support, just launch the Battle.net Application, ensure the game is fully up to date, and then give it a try. Hopefully at that point you can get into the game.
Please keep in mind that this issue is not the cause of all crashes. If you are still crashing, whether or not your computer supports AVX, you should troubleshoot the crashes . If it fails you can start your own thread or contact support for one on one help. We’ve verified that other crashes in this thread are crashing for reasons other than the AVX problem we’d been working on.
Again, I just wanted to say to all of you, thank you. For helping us identify the problem, providing the files we needed to verify things, the feedback from everybody who posted in this thread (yes, even the critical feedback), and the immense patience while the developers worked through the issue to get it fixed.
We know this took a while to come out, and I hope the wait is worth it. Keep in mind that ladder has not launched yet, so take some time to test things out pre-ladder launch and get ready for when the real grind begins. (Ladder release date to be determined in the future.)
Copied word for word from the official Diablo II: Resurrected forum. Read the whole thread — and reply — on us.forums.blizzard.com. Get an alert for the next one