[Main Thread] - Can not create or join games - "character is already in a game"

Hey all,

We’ve escalated the players here who have been stuck for over a day and the developers are trying to find out why your specific characters are not unlocking. I understand that for those of you who ARE getting locked, it’s extremely frustrating to be unable to log in. The problem is happening rarely, so we’re using the info in this thread to try and diagnose why only a few players are getting locked every day, and why of those players some of you are not being unlocked when we attempt to unlock them.

We appreciate the info so far. The devs are also also working on the things that are causing characters to get locked in the first place to try and prevent people from being stuck online for more than 10-15 minutes, but we don’t have an ETA on that yet. I’ll let you know if I hear anything else.

For anybody who’s new to the thread, these are our current instructions we’re using to investigate the players who are still having problems that last longer than 24 hours.