Character missing please restore

For characters going missing there are 3 scenarios.

1. It was an accidental deletion. The X of death is getting changed to prevent this mistake from happening. It’s pretty common and sometimes you don’t even realize it till it’s too late.
2. Server hiccup. In these cases it may disappear for a bit and then comes back. This is a server side issue and is being looked into.
3. Server hiccup. In some cases the character disappears for good. The information gets deleted somehow. Again, it’s being worked on to prevent this from happening.

In either of these cases there is nothing support can do to go in and manually fix it. In the case that the character is deleted then it’s gone for good. We know this isn’t ideal and even we’ve run into this with our personal accounts. It feels really bad when that 85 char you’ve been running ubers with is just gone. As much as we would like to help recover those lost characters I’m sorry to say there isn’t a way to do so.