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Hey everyone.

This is a bit awkward to address on the forums yet I did check into each case as best I could here. MissCheetah brings up a good point as it’s a common point of confusion. This error typically means the game is not on the Battle.net account or the order is still processing. I have some specifics for each case but please be aware if there’s a concern, a ticket to a Game Master is best.

Waxmellius - I do see the order and console links for Diablo 2: Resurrected. If there’s a problem still, please try removing the link and then relinking the console and Battle.net accounts.

jtalway - I looked over the account and saw Diablo 2: Resurrected was not purchased on it. I did some more checking and think a different Battle.net account purchased it a few days ago. If you know what email you used for that purchase, try logging in with it and launching the game. If you’re not sure where the order was made or think the order was done for this account, please make a ticket and include the Order ID or any other information you have about the purchase so a Game Master can check further.

ShadowStorm - Looks like there was a payment issue and the game is not on the account any longer. A new purchase would be needed. If there is a problem with completing it, please consult with your payment provider.