Offline Problem- Stuck Character?

Hey there Eternity,

That’s hard to hear that your offline character is no longer there after losing electricity. This sounds like a corrupted file occurred due to the loss of power. Blizzard has no way to fix damaged files and since they’re saved locally on the player’s system, there is no backup if such wasn’t done by the player. My apologies for the news regarding that as I know it can be a hard loss for any progress made by them.

I do think it’s possible to fix it so you can play your other characters though. Since you tried removing the character’s files already, I suspect this is due to the shared stash file being damaged. Going to where your saved characters are and either renaming or deleting the SharedStashSoftCoreV2.d2i file should let the game create a new one that then allows you to play your other characters.