Cannot enter the game because I was 30 days offline

Hey there DocSalvage and Poodz,

I checked on our side if this was similar to the original poster and see no issues with the orders. The causes of this between players can be different so I’m going to cover a few ideas that cover most of them.

First check if parental controls are causing a problem. If the weekly or daily limit is hit, it can cause this error.

There is a cookie that’s generated when the game is logged in that keeps track of the last time it was done. Checking for and possibly deleting it can help get past this error

1. Press Windows key + R and type in %appdata%
2. Go into the Local folder

• if you’re in Roaming, go up one level (to Appdata)

1. Go into the Blizzard Entertainment folder
2. Go into the ClientSDK folder
3. Delete the cookie.bin file if it’s there

If none of those ideas help, then addressing the last common cause of a connection issue is next. A good way to do that is with another network connection like a friend’s or neighbor’s. A mobile tether or hotspot can also be useful for testing purposes.

Should this persist with no explanation, please submit a ticket so we can better check into what’s going on. You can reference this forum post or just give a summary of what was done to help keep the cause narrowed down and avoid us repeating steps.