Huge Lag spikes EU/NA

Hey there GFlorin,

Thank you for reaching out with that WinMTR test data! Each test shows varying degrees of packet loss beginning early on in the connection – at the 3rd - 5th hops.

The first hop in the test is the connection from your computer to the router or modem. The second hop is the device that the router/modem plug into, and so on. Because the issues appear to begin at the third hop and beyond, your ISP might be able to simply change the route that your connection takes so that it avoids those problematic hops.

That said, if the troubleshooting steps here have no impact, I recommend contacting your Internet Service Provider for assistance determining what is causing the packet loss on those hops.

I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.

I hope this information helps get things fixed so you can get back to playing as normal! Let us know if you have any questions going forward.