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KershewCustomer Support
44mo ago
Kershew wrote in Technical Support
This can happen if you take a long break from the game where the authentication cookie on your system for the game expires and you get stuck in a sort of weird authentication state.
The easiest solution is to delete that cookie and then relaunch the game to authenticate again.
Open File Explorer (Right Click Windows Start)
Type the following into the Directory Bar (not the search bar)
%localappdata%
Navigate from there to Blizzard Entertainment\ClientSdk
Delete the Cookie.bin file.
Restart the Desktop Application and game client to connect and re-authenticate.
Copied word for word from the official Diablo II: Resurrected forum. Read the whole thread — and reply — on us.forums.blizzard.com. Get an alert for the next one