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“To add, there are people reporting that they are uninstalling their AV and the game is still not launching. Also if you just add BD firewall permissions you can keep BD installed and still play the game which tells us that it isn’t the Anti Virus software.”
BeerZerker - I appreciate your input and contributions to this thread. As technical support, we help with gathering information and troubleshooting, but we are not the developers. We assist with technical issues that can be resolved through troubleshooting and present workarounds if available. In your posts, you’ve indicated that updating Bitdefender followed by creating an exclusion or exception within Bitdefender’s firewall fixed the issue. This does in fact confirm that Bitdefender is the culprit in your case. If the source of the issue was isolated to the game’s code, everyone attempting to launch it would run into the same problem.
Please note that we can’t assist with troubleshooting third-party software such as Bitdefender, and so we’re left with suggesting that you fully update or temporarily remove it from the system as a potential workaround. The other option is to troubleshoot the antivirus software yourself (as you’ve mentioned doing) or work with that software vendor’s support for assistance.
Antivirus programs utilize “definitions” to determine what software is safe to run on your machine, and if a game updates to a new build, the antivirus might block it since it’s not on the safe list of definitions yet. That’s why updating the antivirus is recommended before temporarily removing it.
Copied word for word from the official Diablo II: Resurrected forum. Read the whole thread — and reply — on us.forums.blizzard.com. Get an alert for the next one