Characters gone after linking PSN account

Hey there,

Please do not necro old posts. If you cannot find a current active post with your issue, it is best to create a new post for it.

This however is not a technical issue but an account issue, so community based troubleshooting won’t be possible via the forums.

What I can reiterate as mentioned earlier in the thread:

You have to have your PSN account linked to battlenet to create/access online characters. This is a core requirement. So if you had progress and it disappeared at some point while messing with account linking, it means you are not linking the same console profile back to the original battlenet account that contains your existing progress.

Progress is tied to the battlenet account.

Now if you don’t know or remember what battlenet account you originally used or no longer have access to that account, you can submit a ticket to try and recover that account. You will be asked to provide as much identifying information about the account as possible so we can try to locate it and verify you should have access to it. Once recovered you can relink your console profile to that account and regain your progress.

Click on your name at the top right of this page, click support, then click contact support.