Unable to play: Crash to desktop upon reaching main menu after upgrading gpu to rtx4080

Hey there,

So crashing in Diablo II Resurrected typically has a localized cause. That this issue started after changing out hardware and that we are not seeing widespread reports of crashing with an RTX4080 or similar also point to a localized technical issue. Which is a good thing because with a bug, all you can do is wait and hope it gets fixed quickly. But local technical issues can typically be diagnosed and addressed through troubleshooting.

It is definitely a good idea when changing out hardware to wipe any drivers for the old hardware off the system and do a clean install of the drivers for the new product. You mentioned uninstalling and reinstalling drivers but depending on the method used it is possible bad settings or corrupt driver data remained behind.

I would like you to perform a clean install of your drivers by completely removing the old drivers as follows:

1. Let’s remove the old drivers via a program called DDU (Display Driver Uninstaller): Display Driver Uninstaller (DDU) Download & Support - Wagnardsoft Forum and choose the first announcement post.

2. Click “Official Download Here” then open the downloaded file. It will ask you to extract to a specific folder. This is usually going to be the same folder the file was downloaded to (“Downloads” for most people)

3. Open the folder created and double click on “Display Driver Uninstaller”. It may ask for permission under User Account Control. Select Yes.

4. It will pop up a screen saying, “This seems to be the first time you launch DDU, Let’s look at the options.” Click Ok, Leave the options set as now and click ok. A second pop up warning you that you are not in safe mode will pop up. That is ok for now. Click Ok.

5. Select Device Type: GPU and then under Select Device choose AMD, Intel or Nvidia. (If you have multiple brands of GPU you will need to run through this process twice.)

6. Choose Clean and Restart. Let the system reboot and you should be on the default microsoft GPU drivers. Visit the following link to get the proper drivers for your GPU(s): Geforce Driver Results | NVIDIA

Next, reset the in game user options:

1. Right click Windows Start, Open File Explorer
2. Navigate to C:\Users'Windows User Name’\Saved Games\Diablo II Resurrected
3. Delete the Settings.json file
4. Empty the Recycle Bin.

Retest, if the issue persists, then it may be an issue of software conflict with other programs using the GPU or something with the Windows Profile itself and what it is expecting versus what it is getting.