D2R Unable to play the game I purchased

Howdy!

This error occurs for a number of reasons:

• Order failed
• Parental controls
• Suspension
• Offline longer than 30 days.

Though most commonly, it occurs due to a connection issue. The client goes to check if you have logged in recently but can’t reach the servers. I recommend the following steps:

1. At your desktop press (Windows key + R) type in: %localappdata% → Goto Blizzard Entertainment folder → Delete the Battle.net folder. This will reset the Offline cache folder.

2. Troubleshoot the connection following the steps Here.

Thank you!