Having an issue logging in

Hey there,

While not common this can happen if the authentication cookie for the game doesn’t get updated for a significant period of time. (We most often see this if a player has not been playing for several months and comes back. Though it can happen for other reasons) There have been a few threads on this posted before but the solution remains the same. We need to delete the old/corrupted cookie and then relog in to get a new one.

1. Open file explorer/file manager (Right Click Windows Start)
2. Type the following into the address bar (not the search bar): %LOCALAPPDATA% and press enter.
3. Navigate to Blizzard Entertainment\ClientSdk
4. Delete Cookie.bin
5. Empty the recycle bin.
6. Relaunch the Desktop Application and Gameclient to connect and re-authenticate.

That should solve the issue for you and let you play normally. /salute!