Freezing on Startup

Hey there,

If you have not already done so, I highly recommend making a backup of any offline characters. These are stored locally and if lost cannot be recovered. Just create a new folder somewhere else on the system (documents, desktop, a specifically created folder etc…) Your Offline saves are located under this folder. (Sub your PC name)

C:\Users(Your PC Username)\Saved Games

Once that is done you can try some of the troubleshooting like reinstalling the game client without worry.

As for the issue you are experiencing, typical culprits would be GPU driver issues, corrupt client data or interference from other software on the system. Focus your troubleshooting on those potential causes. If none of that helps then I’d recommend submitting some system files via ticket so one of our Technical Support Agents can dig into that with you directly.

You can click your name at the top right of this page, click support, click contact support to get started.