Game constantly crashes

Hey there,

Crashing can be caused by any number of potential issues. For assistance it is best to try and include specific information about the crash along with the system. (posting a dxdiag is beneficial for community based troubleshooting.

@Deathvader

I took a look at the crash ID you provided. It is an access violation crash. Something is preventing the game client from accessing a needed system resource. Nothing specific is called out but I did notice the GPU drivers you are running are significantly out of date: 6/8/2023

I first recommend getting those updated. Then disable any running background programs.

Finally reset the in game user options:

1. Right click Windows Start, Open File Explorer
2. Navigate to C:\Users'Windows User Name’\Saved Games\Diablo II Resurrected
3. Delete the Settings.json file
4. Empty the Recycle Bin.

If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)

Click your name at the top right of this page, click support, click contact support.