No error code just black screen

Hey there all, If you’re getting a black screen crash after launch, note that this is usually due to not meeting system requirements. If you don’t meet the system requirements, you can request a refund here. If you do meet the system requirements, I’d recommend trying the troubleshooting at this link. If you’re still having trouble after this troubleshooting, I’d recommend contacting our support team so we can take a closer look.