Missing Characters / Unable to Create Games - September 26, 2021
Hey everybody,
We’re aware of the issues players are having creating games and the blank online character lists. We’re doing some maintenance at the moment and working on getting that issue fixed ASAP. Thanks for all the reports, and follow the thread here for updates.
Please note that this is not the same issue as the “Character is already in a game” issue. For updates on that, please follow this post instead.
Editing to provide some extra information
Good question about the missing characters. This is a display issue being caused by the connection problem. Your characters should still exist once we get things fixed. Sorry again for the unexpected downtime.
Note that with any unexpected offline issue there may be some progress loss (recent quests or recently acquired items/levels, or very recently created characters), but we anticipate that the majority of, if not all characters should show back up after things recover.
Maintenance announcement/info on the patch for those interested here:
Hello everyone, At 10:30 AM (PDT) we will begin server maintenance (across all platforms) that will last approximately 2-3 hours. This will only impact half of the servers affected, as we’re restarting the servers to deploy a fix for the character lock issue. As we approach the deploy time (10:30 AM PDT), we recommend that you log off prior to the servers restarting to avoid losing character progress. If you encounter bugs, please continue to report them in the Bug Report forum. And if you …
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