Why was my game refunded when I never requested a refund

I need to correct this, on the first two situations. The third one is correct as our queue is larger than normal right now so it’s taking us longer to reply.

When a refund is processed, you lose access to the license, but the account data remains. As long as you repurchase the game on the same account, you should be able to get back your progress. There may be some lost if you were disconnected when the refund hit unexpectedly, but this shouldn’t be a large amount of progress.

I’ve reviewed the issue with the account and it looks like a mistake was made here on our end. This wasn’t a bait, it just looks like your ticket was misinterpreted. I apologize for the mix up.

If you’d like to get this resolved, I’ve left some notes on your account. Just open a new ticket and let them know to check your account notes for instructions. We can’t handle account issues over the forums for privacy reasons, but we’re happy to help you out if you ticket back in.