Can't connect to servers

Hey there,

Given the timeframe and persistence of symptoms this is going to likely be some sort of security/software conflict interfering with the game client’s ability to connect to the service or an issue with the local network or connection to the service.

Temporarily disabling/removing security programs (We do not recommend running long term without protection) to allow a simple test is the easiest way to rule out a permission/security issue so give that a shot)

Next some basic steps for the network and connection can help clear most connection related issues up.

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

The Best Free and Public DNS Servers (January 2023)

A list of the best public and completely free DNS servers, plus how to change them. This DNS server list was last updated in January 2023.

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

Now if the issue persists beyond that I recommend contacting our tech support directly via ticket. Please make sure to include the requested system files with your ticket and do be aware that response times are over a day atm due to the D2R launch and its associated ticket volume.

https://us.battle.net/support/en/help/contact/1938/ticket