Game crash for unexpected error

So looking at the data you provided there are several issues.

1. The Phenom II processer is not supported. The issue may be related to the fact it does not have AVX support (which is being discussed in the main thread for a fix but the CPU itself is not supported for the game and will likely see issues even once the AVX specific issue is fixed.

2. The system is suffering from multiple apphangs and crashes, not even specific to D2R.

3. The system also shows multiple Windows level Bluescreen crashes and this indicates a much larger system level issue beyond the game specific troubles and these are crashes that will need to be addressed by a professional with direct access to the system.

You can try to hold out for the AVX issue but that may not make the game playable for you given the processor and other system level issues we see. Even if the game does work, you still will need to have the system checked out for those bluescreen crashes.

It may be better in your case to just check on a potential refund for now and if the situation changes for you down the road where you get a system that meets all the requirements you can repurchase the game at that time.

https://battle.net/support/help/product/services/334/1997/solution