Reply Technical Support
Constant “connection interrupted”
SkelgarerCustomer Support
60mo ago
Skelgarer wrote in Technical Support
Hey there Mermer! Thank you for reaching out, as it can understandably be frustrating to have connection issues occur when simply trying to enjoy your gaming time. This is a bit of a generic connection error, and can have several causes that are usually network-related problem. Try the following to narrow this down further:
- Try a DNS Flush to clear out any corrupted or stagnate data.
- Fully update or temporarily uninstall security programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
- Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network.
If the disconnects continue, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:
- Download the tool from this page
- In the “Host” field, enter “us.actual.battle.net” (without quotes).
- Start the test, and then launch the game and play as normal. Ensure the error occurs while the winMTR tool is running.
- After recording data for about 10 minutes, click “export text” and save the winMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
Copied word for word from the official Diablo II: Resurrected forum. Read the whole thread — and reply — on us.forums.blizzard.com. Get an alert for the next one