Reply Technical Support
Crashes at start of loading screen
JambrixCustomer Support
39mo ago
Jambrix wrote in Technical Support
Hey Pretender,
Looking at the crash logs it’s showing the crash is due to igd12umd64.dll which is an Intel graphics driver file. It looks like you’re trying to run the game on a laptop with Intel integrated graphics and this unfortunately is not supported for Diablo II Resurrected.
Blizzard Support
Diablo II: Resurrected System Requirements
Minimum and recommended system requirements for Diablo II: Resurrected
While the game may have run on this setup previously, since the hardware is not supported we can’t guarantee it will continue to run.
Copied word for word from the official Diablo II: Resurrected forum. Read the whole thread — and reply — on us.forums.blizzard.com. Get an alert for the next one