Cannot connect to server

Howdy!

I’m not seeing any major trending reports. If the issue is still occurring, I recommend the following troubleshooting:

1. Shut down the console, and unplug the console from the wall(This will clear its cache). Power Cycle the home network’s modem and router to refresh the connection to all network devices and the Internet Service Provider. Steps on how to do this can be found Here. Once the network is back online plug back in the console and turn it on.

2. Ensure ports for the console and game are open at the router level. Given so many different routers out in the world we can’t support this step but we have a fan site that can help you Here. If your Internet Service Provider, is who you got your router from they can assist with this step as well or the router manufacturer if you purchased it for yourself.

3. The most common connection issue we see when it comes to consoles is related to unstable Wi-Fi. If you have the ability to switch to a wired Ethernet connection, we strongly recommend to do so to help narrow down the source. If this helped your Internet Service Provider can assist with troubleshooting the connection.

Thank you.