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Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
Hey again everyone, Looked over these MSinfos. You aren’t all having one specific error, but a couple of different root causes. The most common reasons I’m seeing for players having this problem in this thread are one of the two following problems. The first is that some of you…
Thanks for all the examples, folks. We’ve forwarded information to the developers and they’re trying to figure out why some people aren’t getting kicked offline by the stuck system when this happens. If we hear anything else back, we’ll let you know. In the mean time, just try…
Hey all, Cross posting this from the bug report forums. “Hello again everyone, Just wanted to get everybody an update on the situation. The process to unstick characters is still getting run periodically. We’re currently investigating situations where players have been locked…
Hey again everybody, Sorry I forgot to follow up on this. The original problem here was resolved. There are two other problems that can cause this. One of them is if one of your characters got stuck online. (See: this thread for updates.) The other reason you’d get this error…
Hello again everyone, Just wanted to get everybody an update on the situation. The process to unstick characters is still getting run periodically. We’re currently investigating situations where players have been locked for an extended period of time and the system still hasn’t…
Answering Drakuloth: “Hey all, updates on the AVX fix from the General Discussion forums. It looks like this is getting delayed unfortunately. I don’t have any mo…”
Morning everyone. In for the day again so I wanted to re share the information we got last night, in case it’s getting lost in the thread. Unfortunately I don’t have anything else to share just yet but I’ll keep my ear to the ground for the rest of the weekend on this to see if…
Answering INawatl-1890: “Would you please clarify on the logging in every 15-30 minutes portion? Does that mean simply trying to join a game while staying logged int…”
“Would you please clarify on the logging in every 15-30 minutes portion? Does that mean simply trying to join a game while staying logged into battle.net lobby; or would that be logging out of the battle.net launcher entirely and logging in from scratch every 15-30 minutes? ”…
Hey all, updates on the AVX fix from the General Discussion forums. It looks like this is getting delayed unfortunately. I don’t have any more information than this at this time but pushing it out for visibility’s sake. “Just an update on the AVX items: QA is going to do passes…
Hey everybody! We have a post on this on the PC tech support forums now, but it’s also affecting console players so I figured I’d cross post the latest information on this. Short version - the developers are working on getting players un stuck now. Keep an eye on this thread for…
Updates for everybody, The process we’re using to un stick characters is still running, but it’s gotten through a really big chunk of players. If your character is stuck online and it’s preventing you from playing games at this point, just try logging in again every 15-30…
Hey there Speakerbox, While we do have reports of players being totally unable to connect to games due to having a character stuck online, regular disconnections are not something we’re getting a lot of reports about right now. That’s not to say there’s not a problem, but if…
Hey there Duggernaut, What have you tried to troubleshoot this so far? Have you been able to get into any games successfully yet? Do you get any error messages? It’ll also help me figure this out if you’ll generate a text copy of your DxDiag using these instructions. Once you…
Answering Reaper-22913: “At least I’m not totally alone. What pc specs you got?”
Heya Reaper, The AVX issue results in the game not launching at all. Your issue would be more likely related to a program conflict. Several of these issues we’ve seen have been related to program conflicts and the like, especially sound programs with overlays and the like. What…
Hey all, It doesn’t look like there’s much in common between these yet, so please continue following the steps here. That said, the data may be getting messed up because of an unrelated issue. Please keep in mind that if you are getting a black screen due to one of your…
Hey again everyone, Thanks again for your patience while we’ve investigated this issue. The unlocks are still happening, but at this time we do not need any more reports of the problem. You’re welcome to post here if you’d like, but keep in mind that we are not manually…
Hey again everybody. Work on this issue is still ongoing. Nothing further to share at the moment other than our continued appreciation of your patience and understanding while we investigate the problem.
Hey again all, wanted to make sure you’ve seen this update from Community Manager Hooley. This is the latest information we have on this issue. They’re working on unlocking/unsticking characters now, but please be advised it may take a few hours to get through the backlog of…
Hey all, This thread was for an issue that was happening yesterday. We did have another connection drop today for unrelated reasons but that should also be resolved. Note that if you’re having other issues like characters being stuck online, we have a different thread for that…
Hey there everybody. With an issue like this we can’t typically work on everybody’s problem at the same time because a lot of you are going to be having completely different issues. Some may be bugs, others may be conflicts with software, etc. Before we talk troubleshooting and…
Hey there everybody, Diablo II: Resurrected only uses DirectX 12 so there’s no way to force it into DirectX 11. The fact that uninstalling graphics card drivers works is interesting and unexpected. Has anybody tried installing an earlier driver for their Nvidia cards to see if…
