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D2R.ORG
Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
Hey all, We have another thread for this one already - check the information at this link and feel free to contact us if you still have problems after. “Hey there all, If you’re getting a black screen crash after launch, note that this is usually due to not meeting system…
If you can share any information on the platform you are playing on, what happened before the characters disappeared, that would be greatly appreciated!
As mentioned by other posters, the team’s identified the problem and is working on a patch for it at the moment. We don’t have an exact ETA on when it’s going to be released but it should resolve itself for most players with a machine that meets the system requirements. Blizzard…
Hey all, We had to do another shutdown to bring up capacity earlier, but the servers should be up again in all regions. We’re continuing to monitor their performance. We also applied a fix that should help unlock characters and will continue to review for any characters we’ve…
Answering Harambe-1509: “Not everyone has Twitter and/or Facebook and still look to the launcher or forums for updates. EDIT: Post is locked after a half-answer. Tha…”
Hey Harambe, I’ve been providing updates on the forums. Please reference the Blizz Tracker for an outline of our comms on this platform. Thank you.
Hey there, We had another recent report of this. This is most likely a standard definition issue with Sophos. If you have this error, follow the steps here and report the issue to Sophos if they don’t help. “Rhaal, Typically this type of issue is going to be due to out of date…
Hey all, we’ll be performing emergency maintenance beginning at 1:00 PM (PDT) and lasting until approximately 1:45 PM (PDT). If you’re online, please logout before the servers go offline. Again, thanks for your patience during this time.
Answering Rhaal-1223: “Thanks for the response. I’ll give this a go. Do you know whether changes have been made since beta with the way D2R interacts with Sophos?”
Rhaal, I wouldn’t have any specific insight into that unfortunately besides my general knowledge of how things work with most security programs. More likely we have changed something, and your current security definitions don’t expect the specific files we’re using to be…
Hey again all, The reason we haven’t been communicating regarding the suspicion regarding AVX is that we aren’t sure that’s the cause just yet. Keep in mind that we’re just Customer Support - we don’t work on the engine itself so our insight into the inner workings is limited.…
Hey all, we’re continuing to investigate these ongoing issues that you’ve reported. If I receive any developments or updates, I’ll share them here.
Rhaal, Typically this type of issue is going to be due to out of date definitions or something of that nature. I’d contact your IT and see if they can update Sophos definitions or reinstall the software. If reinstallation fails, usually you’d need to uninstall the software until…
The engineers are checking into things now. We don’t have an ETA on a resolution yet but thanks again for all the info in the thread so far.
Answering Turtlezorg-1445: “Sounds good. FYI, just installed it on a 3rd desktop (totally different hardware from my 1str and 2nd), and same issue. I was able to captur…”
I’ll let you know, they’ve got some ideas atm so they’re investigating. Appreciate the help!
Answering Swiftkill-2562: “Hi Hooley, does D2R have a service status page, similar like WoW Realm Status?”
Good question. No, we do not have a D2R service status page. Also, servers should now be coming back online after maintenance.
Hey there, UVanger, The Diablo II: Resurrected servers have been temporarily shut down (at approximately 10:00AM PST) in attempts to address game creation and character issues. This maintenance is expected to last around 30 minutes, but keep an eye on the breaking news…
Hey, Tartung! Thank you for taking the time to report this. I am not seeing any similar reports of this behavior, and this typically indicates that the underlying issue is isolated to your configuration or software running on the machine. To help determine whether a third-party…
Hey all, This is related to some troubleshooting we’re doing currently. Unfortunately online mode is down while we work on some issues that emerged this morning. “Hey all, heads up for some troubleshooting that we are working on right now for this problem. This should be…
Hey all, we brought the servers down for maintenance in an effort to resolve some of these issues. We expect this maintenance to be 30 minutes.
Answering Turtlezorg-1445: “Just sent an email with Procmon trace, DxDiag, and Event Viewer Application. Will try installing and launching it on a 3rd desktop where the…”
Hey again Turtlezorg, I checked over your files as well as those from the rest of the thread. For the time being I think you’re right that you’re having the same issue as the rest. Keep an eye on the other thread for more information, and if whatever we post there later doesn’t…
Hey everybody, We haven’t forgotten about this issue, and it’s been forwarded to people for some more investigation. Currently there’s another major issue taking priority over this, but thanks to all the info provided in the thread so far it’s on our radar. We’ll let you know…
