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Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
Hey again all, wanted to make sure you’ve seen this update from Community Manager Hooley. This is the latest information we have on this issue. They’re working on unlocking/unsticking characters now, but please be advised it may take a few hours to get through the backlog of…
Hey all, This thread was for an issue that was happening yesterday. We did have another connection drop today for unrelated reasons but that should also be resolved. Note that if you’re having other issues like characters being stuck online, we have a different thread for that…
Hey there everybody. With an issue like this we can’t typically work on everybody’s problem at the same time because a lot of you are going to be having completely different issues. Some may be bugs, others may be conflicts with software, etc. Before we talk troubleshooting and…
Hey there everybody, Diablo II: Resurrected only uses DirectX 12 so there’s no way to force it into DirectX 11. The fact that uninstalling graphics card drivers works is interesting and unexpected. Has anybody tried installing an earlier driver for their Nvidia cards to see if…
Hey everybody, Just wanted to make sure you all know that we’re aware that some characters are getting stuck online for extended periods of time. I’ve merged a lot of you into this specific thread so that we can keep you all posted at once. So that we can accurately track this…
Answering SolFire-1495: “I’m curious - will someone from the company be reaching out to Sophos to have this included in the updates? I would guess you guys would hav…”
SolFire, In general, no. We don’t have a business relationship with these companies in most cases. Users of their products are the stakeholders since they actively use the security software and in most cases pay for it. They’re more likely to pay attention to the people who pay…
Hey again all, Sorry for the delay in updates. I left the office for the night a bit after my last post and we didn’t have anything meaningful to share. Keep in mind that just because we aren’t posting doesn’t mean that there is nobody on the case - it just means that there’s…
Hey there Hayden, Unfortunately that would mean that your PC does not meet the requirements for the game. Intel GPUs aren’t supported currently. We don’t know if this will change in the future, but haven’t heard any plans regarding it at this time. As such, it’s safest to assume…
Answering Drakuloth: “As mentioned by other posters, the team’s identified the problem and is working on a patch for it at the moment. We don’t have an exact ETA …”
Hey there everybody, Up front, we don’t have an ETA yet. I’m Just checking in since it seems like there’s some unproductive arguments going on between people on this board. As somebody whose first Blizzard game was Diablo 2, I entirely understand that a lot of us were extremely…
Hey all, We have another thread for this one already - check the information at this link and feel free to contact us if you still have problems after. “Hey there all, If you’re getting a black screen crash after launch, note that this is usually due to not meeting system…
As mentioned by other posters, the team’s identified the problem and is working on a patch for it at the moment. We don’t have an exact ETA on when it’s going to be released but it should resolve itself for most players with a machine that meets the system requirements. Blizzard…
Hey all, We had to do another shutdown to bring up capacity earlier, but the servers should be up again in all regions. We’re continuing to monitor their performance. We also applied a fix that should help unlock characters and will continue to review for any characters we’ve…
Hey there, We had another recent report of this. This is most likely a standard definition issue with Sophos. If you have this error, follow the steps here and report the issue to Sophos if they don’t help. “Rhaal, Typically this type of issue is going to be due to out of date…
Answering Rhaal-1223: “Thanks for the response. I’ll give this a go. Do you know whether changes have been made since beta with the way D2R interacts with Sophos?”
Rhaal, I wouldn’t have any specific insight into that unfortunately besides my general knowledge of how things work with most security programs. More likely we have changed something, and your current security definitions don’t expect the specific files we’re using to be…
Hey again all, The reason we haven’t been communicating regarding the suspicion regarding AVX is that we aren’t sure that’s the cause just yet. Keep in mind that we’re just Customer Support - we don’t work on the engine itself so our insight into the inner workings is limited.…
Rhaal, Typically this type of issue is going to be due to out of date definitions or something of that nature. I’d contact your IT and see if they can update Sophos definitions or reinstall the software. If reinstallation fails, usually you’d need to uninstall the software until…
The engineers are checking into things now. We don’t have an ETA on a resolution yet but thanks again for all the info in the thread so far.
Answering Turtlezorg-1445: “Sounds good. FYI, just installed it on a 3rd desktop (totally different hardware from my 1str and 2nd), and same issue. I was able to captur…”
I’ll let you know, they’ve got some ideas atm so they’re investigating. Appreciate the help!
Hey all, This is related to some troubleshooting we’re doing currently. Unfortunately online mode is down while we work on some issues that emerged this morning. “Hey all, heads up for some troubleshooting that we are working on right now for this problem. This should be…
Answering Turtlezorg-1445: “Just sent an email with Procmon trace, DxDiag, and Event Viewer Application. Will try installing and launching it on a 3rd desktop where the…”
Hey again Turtlezorg, I checked over your files as well as those from the rest of the thread. For the time being I think you’re right that you’re having the same issue as the rest. Keep an eye on the other thread for more information, and if whatever we post there later doesn’t…
