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Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
“BDA5AC2E-D3B6-469D-829E-1773B2FD0679 ” Looking at the crash logs via the code you provided I can see that your PC is using Intel UHD Graphics 620. Unfortunately Intel integrated graphics fall below the minimum system requirements for Diablo II Resurrected. This would be the…
Hey there, A lot of times that error happens if the incorrect account is logged in. I checked the one you posted this message with and see Diablo 2: Resurrected is not there. You can see your purchase history here. I did some more digging and found another account that I believe…
Hey there, Troubleshooting issues on console will be a bit more limited than they would be on PC. The console is a closed system and doesn’t allow of the same level of troubleshooting that a PC environment would. Additionally, because your connection must also go through the…
So Nahimic is just one of a number of different programs that when experiencing issues can affect various games/services. Anything that can take control of hardware can do this. The dxdiag you provided didn’t include any errors and it wont tell us what programs are running on…
Uninstalling AV isn’t meant to be the solution. It is meant to diagnose the source of the issue. If updating/adding exceptions doesn’t work, then temporarily uninstalling is a troubleshooting step to try to see if it changes the issue. We have no say in how Bit Defender or any…
Answering BeerZerker-11877: “To add, there are people reporting that they are uninstalling their AV and the game is still not launching. Also if you just add BD firewall…”
BeerZerker - I appreciate your input and contributions to this thread. As technical support, we help with gathering information and troubleshooting, but we are not the developers. We assist with technical issues that can be resolved through troubleshooting and present…
Hey everyone, Thank you for reporting these sudden issues launching the game. This delayed and/or non-responsive behavior is commonly caused by outdated antivirus software, so be sure that you’ve fully updated any antivirus programs you’re running alongside the game – otherwise…
This can happen if you take a long break from the game where the authentication cookie on your system for the game expires and you get stuck in a sort of weird authentication state. The easiest solution is to delete that cookie and then relaunch the game to authenticate again.…
This thread was for a specific incident that occurred 19 days ago and was addressed 17 days ago. Any reports of lag or latency after this are likely due to a different issue. If you are experiencing lag or latency, it is best to create a new thread, making sure to detail what…
Hey there, Do you have Geforce Experience optimizing the game settings by chance? Maybe there is some external program like that which is overriding the in-game settings. The game reads/writes the graphics settings to Settings.json in this location: C:\Users(your username)\Saved…
Hey there Slayer, The IP addresses listed in the support article are just generic hosts that are in the same data center that the game servers would be located in. So they aren’t the actual hosts that your game is connecting to. The IP addresses the client connects to can change…
It is possible to install a game client or login to a system that has a game client installed that you do not have a purchased license for. If you attempt to access the game client, it will show an active license on your battle.net account. Active typically refers to not being…
Answering DOOMBR1NGER-1222: “it is still awful. “WAITING MESSAGES ON DECKARD CAIN IDENTIFY” really…?!”
Doombr1nger - your play location does not match that of the rest of the thread. The specific issue here was affecting players in the Ohio valley, Mid/Northeastern US and Eastern Canada. It looks like you are playing from the south/southwest part of the US. Reports have quieted…
Hey everyone, So far the vast majority of reports are from the same eastern parts of the US and Canada and we have made some changes on our end that should be helping that particular area. Already seeing a couple of reports that things are better but we are still monitoring the…
Things are looking okay from our side but our team is gonna add some capacity just in case to see if it helps.
Hey there, You can’t always trust where an IP address shows up as registered to, because those are set based on where the IP was registered and not where it’s physically located. That particular hop may be registered in Netherlands but it is physically located in Los Angeles.…
Hey there, Installing through the Battle.net app is the only supported method. If you have access to a different computer with a faster internet connection you could possibly download Diablo II Resurrected through the Battle.net app there then find a way to transfer the game…
This can happen if the very first character you try to create uses a name or has part its name on the restricted list. Every character you attempted to create after during that session will return the same message regardless if it is on the restricted list or not. It is a bug we…
Howdy Savage, This sounds like a permission issue. I would suggest restarting the Blizzard app as Admin. Security software could also be blocking the changes, so you may need to add the D2R and Blizzard app folders as exceptions.
