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Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
Uninstalling AV isn’t meant to be the solution. It is meant to diagnose the source of the issue. If updating/adding exceptions doesn’t work, then temporarily uninstalling is a troubleshooting step to try to see if it changes the issue. We have no say in how Bit Defender or any…
This can happen if you take a long break from the game where the authentication cookie on your system for the game expires and you get stuck in a sort of weird authentication state. The easiest solution is to delete that cookie and then relaunch the game to authenticate again.…
This thread was for a specific incident that occurred 19 days ago and was addressed 17 days ago. Any reports of lag or latency after this are likely due to a different issue. If you are experiencing lag or latency, it is best to create a new thread, making sure to detail what…
It is possible to install a game client or login to a system that has a game client installed that you do not have a purchased license for. If you attempt to access the game client, it will show an active license on your battle.net account. Active typically refers to not being…
Answering DOOMBR1NGER-1222: “it is still awful. “WAITING MESSAGES ON DECKARD CAIN IDENTIFY” really…?!”
Doombr1nger - your play location does not match that of the rest of the thread. The specific issue here was affecting players in the Ohio valley, Mid/Northeastern US and Eastern Canada. It looks like you are playing from the south/southwest part of the US. Reports have quieted…
Hey everyone, So far the vast majority of reports are from the same eastern parts of the US and Canada and we have made some changes on our end that should be helping that particular area. Already seeing a couple of reports that things are better but we are still monitoring the…
This can happen if the very first character you try to create uses a name or has part its name on the restricted list. Every character you attempted to create after during that session will return the same message regardless if it is on the restricted list or not. It is a bug we…
Typically not having the option to download/install a game client is due to not having a license for that game on the battle.net account you are attempting to use. Log out of battle.net, make sure you are using the correct battle.net email and password to login and retry. I…
This forum is for community based troubleshooting of technical issues with the game. There is no one here that can email you to discuss issues. If you need direct Blizzard Support for any issue, you would need to use the support button at the top of this page and choose contact…
If the battle.net app has already recognized that the game client needs an update, then you would need to get and apply that update. There isn’t a direct way to cancel that update and make the game playable. Depending on the size of the update, and if you have the capability you…
We have seen a few reports of players unable to create/join new games if at some point during the session they tried to create a game with a restricted or reserved name. This is an issue that is being investigated but in the meantime logging out and closing the game client the…
So we have seen a few reports of an issue where if you make a game with a name that is not permitted you won’t be able to use any other name until you restart the game. If you haven’t already done so, go ahead and add your report to the bug report forum when you encounter it to…
The community needs more information in this post in order to have the best chance at offering troubleshooting assistance. Error codes, crash IDs, current hardware setup etc… the more details you can provide the more likely a solution will be found.
The GPU failing to be initialized for the game indicates either a driver issue, corrupt settings, or interference from other software on the system. I would like you to perform a clean install of your drivers by completely removing the old drivers as follows: Let’s remove the…
As long as you are logging into this battle.net account in the desktop app you should have access to install and play Diablo II: Resurrected. Double check the email you are using to log into the desktop application and try changing your password. That should force your account…
Please do not resurrect old posts. If there is not a current post with your issue from within the last week or so, it is best to create a new post with your issue.
This forum is for community based troubleshooting issues specific to Diablo II: Resurrected. It sounds like your issue is more specific to the Blizzard Desktop Application itself. It does appear that you looked at an older post from the Technical forums for the Blizzard Desktop…
That is an interesting find. There may be an issue with your installation for the Blizzard Desktop Application or something larger with the Desktop Application itself. It shoudn’t be causing the issue you experienced so I recommend doing a cleanout and replacement of the app,…
That is a pretty unusual issue and it may best be investigated by submitting a ticket (The support button at the top of this page, then contact support button) Without more information I can only offer general steps like: Reinstall video and audio drivers Reinstall the game…
Hey there, So we are not seeing any widespread connection issues with the service itself, most players are playing without issue. Time specific connection issues typically come down to connection to the service or in some cases something local to the system affecting its…
