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Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
Hey everybody, Posting here to let you know we’re aware of the issues impacting getting connected/staying connected to the Battle.net servers. We’ve been actively monitoring servers connections for the past few days in light of things, and have been working on this incident for…
This issue has been confirmed as resolved. Any further players who are having problems with the game crashing on startup should check that they meet the minimum system requirements and attempt basic troubleshooting if that fails. We’ll leave this stickied for a bit longer and…
Answering shibz-1652: “What was the cause of the outage?”
That is a great question. Unfortunately we don’t have that level of insight into things since we’re just customer support, but I know they’re doing a retrospective on it now to figure out how to help prevent whatever happened here in the future.
Hey all, The servers are back up and running and we’ve noticed a number of characters that are locked out - they’re working to unlock those. Note that some progress rollback will have occurred with many people who were in games, as the servers wouldn’t have had time to save your…
Hey again everyone, We’re still on this. All I can really say for now is that we called some folks in from weekend to work on it and they’re trying to figure out what’s up/how to fix it. No ETA on a fix just yet but you can keep an eye on this thread and @BlizzardCS twitter for…
Answering MrOneTime-11681: “Hey, what is the expected downtime? how and where will you notify public that servers are up and running again? (So that I don’t have to cli…”
We’re tracking this at the thread below and I’ll update it once everything is resolved and/or if I hear anything else back. Right now it’s just under investigation. We also do updates at the @BlizzardCS twitter if you prefer. “Hey again everybody, We are aware of the connection…
Answering Liegaeon-1419: “Thank you for the reply, always appreciated Could Blizz not do a cloudsave-like mirroring of the save file? That would make any changes made…”
In that situation you’d basically end up with the same issue folks are having today. If the server has to have access to your save for an offline-online character, if the server is down then the cloud can’t update that save file either, and then your “offline” character would be…
While I can understand the frustration, there’s no way we’d be able to do that without opening up the economy to massive exploitation. There’s no way to check the save file for that kind of data or tell the difference between someone who happened to have 100 perfect stones of…
Hey all, There’s a new incident today and we’re tracking it here. You can keep an eye on this thread for updates. “Hey again everybody, We are aware of the connection issues and already on it. Appreciate the reports.”
New issue, new thread opened. Locking this to keep all reports in one place. “Hey again everybody, We are aware of the connection issues and already on it. Appreciate the reports.”
There’s a new instance of issues today. We’re tracking these at this thread. “Hey again everybody, We are aware of the connection issues and already on it. Appreciate the reports.”
Hey again everybody, We are aware of the connection issues and already on it. Appreciate the reports.
Answering Klive-11847: “Alright, I changed it to my internal SSD and it’s the same thing, still slow loading screen”
Interesting, I was nearly sure that would get your problem handled. How long are these loading screens taking for you, just to be sure we’re looking at an actual issue here?
Hey there Dirty, Sorry for the progress rollback. This happens if an item is in a space we can’t save data from when the server goes down for some reason. Devs are looking into that to try to prevent progress loss when things like this happen going forward. In the mean time,…
Hey there Coffeeman, While this PC may be more powerful than your old one, it doesn’t have a dedicated graphics card which is required to run the game. It isn’t coded to work perfectly with intel GPUs currently. We’re doing what we can to optimize performance on lower spec…
Answering Brooki-21456: “Crashes on start up. I have updated everything on my laptop. I can run other games just fine its just this game for some reason. 8E70E687-3B…”
Brooki, @Rxercist, and @Bekhira You don’t have a dedicated graphics card, which means your system doesn’t meet system requirements, unfortunately. Some players who have intel cards are able to get the game running, but it’s not supported directly so we can’t make any guarantees.…
TasteOfChaos The in game respec system exists for problems like this, and it’s impossible for us to grant additional respecs. Mistakes like this are definitely a setback, but if you have another character you can create a token of absolution in hell difficulty and send it back…
Digits, AVX was not the only cause for game crashes. We’ve 100% confirmed that that issue is fixed. If you’re having another issue, you’ll need to do crash troubleshooting to fix it. Most players I’ve seen still crashing on launch have outdated drivers, a security issue, or are…
Hey everybody, Now that the servers are back online, any characters that got stuck today should free up within about an hour. If they get stuck for longer than 24 hours please post here so we can look into why this happened. We’re still escalating the ones that are coming into…
Okay, following back up now that we’ve got confirmation everything is stable again. All servers should be back online at this point. Sorry for the hiccup. We’re looking into the root cause of these to see why they’ve happened this weekend to try to prevent them going forward.…
