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Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
Hey all, The Diablo II team let us know that they believe they identified the issue and it should be fixed at this point. How are things looking now? If things look good and the error isn’t showing up anymore when trying to join games let us know. We’ll leave the thread open for…
Hey there, This sounds like a very odd connection issue, can’t say that I have seen anything like it before. There’s possibly some kind of misconfiguration issue or something interfering with how you connect to the Battle.net servers. I have a couple ideas that you can try that…
Hey Kimba, I’d recommend submitting a ticket and including your DXDIAG and MSINFO files so we can work with you one-on-one to troubleshoot what is causing the issue. Select Diablo II Resurrected → “I would rather categorize the issue” → Technical → Crashes → Contact Us On the…
Answering Cbcheese-11559: “System Information Time of this report: 10/20/2021, 12:11:33 Machine name: DESKTOP-GCH1GPH Machine Id: {2D1F524A-BCC3-4CF4-A146-11667900D24D…”
“Display Devices Card name: Intel(R) UHD Graphics 730 ” Intel graphics are not supported for Diablo II: Resurrected, so this would be the reason for the crashes Cbcheese.
Hey Haoh, Can you post your DXDIAG so we can take a look at what might be causing these crashes? Press Windows Key + R. In the Run window type dxdiag and press Enter. In the DirectX window, click Save All Information. Name the file “dxdiag” and save it to your Desktop. Open the…
Hey Colboltz, Do you have a controller plugged in or connected to the PC? The console buttons should only show up if it detects some kind of controller for an input device.
Answering SkiandFish-1488: “@Jambrix, Disabling the Intel GPU allows it to launch and I get to the character select screen, however it is still crashing when i try to s…”
Sorry to hear that SkiandFish. I’d recommend submitting a ticket so we can look into the issue further for you. We’ll want to collect your MSINFO file in order to take a peek at those logs through the ticket. We don’t want MSINFOs posted on the forums. Hopefully one of our…
Answering SkiandFish-1488: “Please see the information at the below link: Pastebin ForD2Troubleshoot - Pastebin.com Pastebin.com is the number one paste tool since 2002…”
Thanks SkiandFish! It looks like the Nvidia drivers are a bit out of date and there’s some errors showing up indicating the GPU or GPU drivers are crashing/hanging. Lets try doing a clean reinstall and update the Nvidia drivers. To clean install we usually recommend using the…
Hey there, Can you post your DXDIAG Press Windows Key + R. In the Run window type dxdiag and press Enter. In the DirectX window, click Save All Information. Name the file “dxdiag” and save it to your Desktop. Open the new dxdiag file with Notepad. In the posting section hit the…
Answering SkiandFish-1488: “Back to the top. I still cannot start Diablo 2.”
Hey SkiandFish, Can you post your DXDIAG Press Windows Key + R. In the Run window type dxdiag and press Enter. In the DirectX window, click Save All Information. Name the file “dxdiag” and save it to your Desktop. Open the new dxdiag file with Notepad. In the posting section hit…
Hey there, Does your PC meet the minimum requirements? Please note that integrated graphics are not supported and are below the requirements so they will experience crashes like this when trying to use portals or load in. Feel free to post your DXDIAG Press Windows Key + R. In…
Answering AngryCat-2950: “HeavensDevil: loading screen then it just exits out and I’m back at desktop with battle.net app relaunching and no error code nothing and i …”
“intel(r) uhd graphics 620 ” AngryCat, I’m afraid Intel graphics are not supported for Diablo II: Resurrected. Integrated graphics do not meet the minimum system requirements. The game may launch, but you will get low performance and crashes like this. Very sorry for the bad…
Answering Vecchioli-11223: “Is there a fix for this yet? I have not been able to chat since the game launched as well… Also tried to reinstall and verified all settings…”
Hey Vecchioli, There’s a few different places where chat can be disabled, both on the Battle.net account and in-game. Check out the recommendations in my post here: “Hey there, In your Battle.net account privacy settings, make sure that text chat is enabled. Also, in-game in…
Hello everyone, The server issues have been resolved and everything has been stable for a while at this point. Our engineers will continue to work on improving stability and identifying the root cause for this incident, as to prevent it from occurring in the future. Thank you…
Answering schredder-1824: “i only play the game on The HD, the game wont launch using the Intel graphics instead of the Nvidia card. I can not use the other monitor fo…”
I see. Intel graphics are not supported for Diablo II Resurrected currently, so that would be the issue. The game will only launch with supported Nvidia and AMD graphics cards. Diablo II: Resurrected System Requirements Apologies for the bad news if you’re not able to use the…
Answering schredder-1824: “Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406) Language: English (Regional Setting: English) Sy…”
“Card name: NVIDIA GeForce GTX 1660 SUPER Current Mode: 1920 x 1080 (32 bit) (60Hz) Output Type: HDMI ” “Card name: Intel(R) HD Graphics 4600 Current Mode: 1920 x 1200 (32 bit) (59Hz) Output Type: HDMI ” It looks like one monitor is plugged into the Nvidia GTX 1660 card and the…
Hey lanceupper, Windows 10 Pro 64-bit (10.0, Build 16299) I’d recommend updating Windows 10 to the latest version. Build 16299 (version 1709) is from 2017 and there’s been a ton of updates and fixes to Windows 10 since then. Updating to the latest version would very likely help…
Hey schredder, Have you attempted any troubleshooting yet for these crashes? Go ahead and post your DXDIAG and we can take a look. Press Windows Key + R. In the Run window type dxdiag and press Enter. In the DirectX window, click Save All Information. Name the file “dxdiag” and…
Answering padomg-1829: “Video Processor: Microsoft Video Processor MFT, {88753B26-5B24-49BD-B2E7-0C445C78C982}, 0x1, msvproc.dll, 10.00.19041.0789 Audio Decoders: M…”
Hey padomg, “Nom d’événement : LiveKernelEvent Réponse : Not available ID CAB : 0 Signature du problème : P1 : 141 ” “Nom d’événement : D3DDRED2 Réponse : Non disponible ID CAB : 0 Signature du problème : P1 : VEN_10DE ” These errors indicate problems with the video card. So it…
Answering TerdBergler-3445: “can’t play argh /------------------ System Information Time of this report: 10/4/2021, 21:13:18 Machine name: DESKTOP-CFF3AML Machine Id: {F…”
“can’t play argh ” “Display Devices Card name: NVIDIA NVS 510 Driver Date/Size: 7/21/2015 ” Nvidia NVS graphics cards are not supported either I’m afraid. The NVS line of cards are not designed for “gaming” so they do not receive frequent driver updates like the Geforce line of…
