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D2R.ORG
Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
Answering Katzer-1507: “Sorry none of this is working and I have been fighting with this for four days now and no results. I can not get anything with the dxdiag no…”
“9892B240-8745-4E39-B93F-D3AD55659302 ” Katzer, I have your crash pulled up here, and I see the problem. It looks like you’re running on a computer that is below the system requirements, unfortunately. You’re playing on an old inspiron from 2013. The graphics card is an Intel HD…
Hey you three, We’ve looked into a ton of these, so far, and while there are a couple of outliers we’re still checking out, the vast majority of people seem to have accidentally or intentionally deleted their characters using the X button on the UI. Vio’s sorceress was manually…
Answering Ogalos-1486: “Launch it from your folder. There are two files - D2R and Diablo II Resurrected Launcher. Select the D2R file. Just tested this while I was …”
This is the way to play offline after you’ve logged in once. You do still need to log in once every 30 days just to validate the installation, but as long as you’ve gone online with Battle.net once in the last 30 days you can launch from the folder with your internet connection…
Answering Ryobi-2477: “Update to my situation I’ve played some 4 hours today with 2 crashes and 1 bluescreen. Nothing has changed as of yet and I’ve had my PC full…”
Ryobi, I am not saying your hardware is insufficient. I’m saying that something is causing a Bluescreen outside of the scope of the game client, and because we are not Microsoft technicians or PC techs who can get our hands on your machine to fix the problem ourselves, we can’t…
Gabriel, Likely the problem you’re running into is the inclusion of “GM” which is the short hand for “Game Master.” A lot of exploitative parties name their character “GM_____” to try to scam people, so you can’t create characters with that combination of letters. Hope that…
Answering kingpaprika-1537: “I have 510.10 drivers too. This is definitely some driver issue.”
“On old drivers problem didn’t happen. ” We’ve been seeing about the same in support lately. If you’re having this error, try rolling back to earlier drivers. For those of you on Windows 11, this wouldn’t be available, but since Windows 11 is a beta OS still and not currently…
Answering Midnightaura-2683: “Hi Drakuloth, Thanks for responding. I think you have hit the nail on the head there. My drivers are all up to date and ive not had any issu…”
Midnightaura, That’d be it most likely. Windows 10 is the only OS supported for Diablo II: Resurrected currently (though we’re keeping an eye on Windows 11 for all of our games.) Microsoft stopped support for the other two a while ago so we’ve shifted focus to newer Windows OS…
MidnightAura, The “7800 series” would have the right drivers to run the game. The worst you might get is lower FPS if it’s a lower end Radeon HD 7800 card. Most likely your graphics drivers are just out of date. Try updating those and see if it helps? Alternately, what version…
If you’re having this problem specifically on controller, or a specific character, try resetting the keybinds on any character that is having the problem. If it works, we’ve found this happens with characters with abilities bound to the same button that is used for interacting…
Hey all, There’s already a board on this and all updates will be provided on this thread. Making extra topics on this only makes the boards less usable for people who have other issues which we may be able to help troubleshoot.
Executive, I’m assuming you can also connect to Asia? Did anything happen before this all started for you? When did it begin? I’ve got some ideas on this but I need more information to try to track down the problem. It’ll also help me if you can provide a winMTR to the EU…
Gulgir, You’re welcome to keep working with Nicole if you’d like but I wanted to reply to this since website troubleshooting is important if you’re not able to reach official support. (Especially if you’ve already been working with us) Two thoughts occur. If you’re getting a…
Hey all, Latest information on the state of AVX troubleshooting came through. “Hi all - Update for today 10.1 with AVX. The QA team is still collecting performance data on machines with and without fix. The goal is to A/B testing between both and ensure that this is not…
Answering PascalLeroux-1124: “You have absolutely no clue what you’re talking about. Applications, any application, can cause blue screens to manifest in a Windows enviro…”
“Applications, any application, can cause blue screens to manifest in a Windows environment if they are designed poorly. ” This is misleading, so let me explain why this is our stance on Bluescreens and all the help that Customer Support will provide for them. A Blue Screen of…
Hey there ORAS, “Card name: Intel(R) Iris(R) Plus Graphics ” The problem you’re having is less that you’re on a macbook running bootcamp but more that you’re on an unsupported graphics card. We can’t really support either bootcamp installs or Intel GPUs, but some players have…
Hey again everyone, Judging from this thread, our backend data, and the recent posts, it seems like the stuck system is working at least mostly correctly now. In situations where players are getting stuck online, it should only last 10-15 minutes before the characters are bumped…
Hey there folks, Just poking my head back in here to clarify something and let you know this is still on our radar, and one of the things QA is prioritizing for a fix. No new updates to share for now, but I figure it’s a good time to address a sentiment being expressed here.…
Answering Golfire-1633: “So according to you having empathy is not getting something fixed because reasons. I quoted to you already and GO READ the original post whe…”
Golfire, I’m not going to argue with you here, and I’m not going to sit here while you accuse someone trying to provide help to people of all manner of things. We acknowledge that there were issues with the launch, we are fixing the ones that we find. This is not one of them. I…
Answering caradena-1955: “hi, system give me this message: Greetings, We were unable to complete your refund on the following order: US652869607 Diablo® II: Resurrect…”
Caradena, That usually occurs if you use a payment method intermediary such as PayU to make an order. This doesn’t necessarily mean that you’re ineligible a refund, it usually means we need to work out the refund with you manually. If you open your case you should be able to…
I need to correct this, on the first two situations. The third one is correct as our queue is larger than normal right now so it’s taking us longer to reply. When a refund is processed, you lose access to the license, but the account data remains. As long as you repurchase the…
