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Trackers · the official D2R forumEvery post Blizzard's community managers and news account write on the official Diablo II: Resurrected forum — announcements, patch notes, ladder and maintenance news and their replies — copied word for word, with a link back to where it was said. Turn on alerts and the next one lands in your bell.
Hey there, It looks like you have since put in a ticket and have included some of the crash IDs with your ticket. Once an agent gets and investigates those reports, they will respond to your ticket with the next steps to take on the issue.
Hey there, So I see a few crash logs from your client and most of them seem to indicate a corrupt or incomplete installation. You can try the scan and repair option (clicking the gear symbol next to the play button and see if the repair function can locate and address the…
Hey there, So the log line you listed is pointing to a failure to initialize nvidia related direct3d API/driver The directx you ran however only shows an Intel Iris GPU. Nothing for Nvidia. So if you don’t have a mobile nvidia gpu on this laptop, that would make sense and…
Hey there Stefko777 Currently no integrated GPU’s are supported. Some will work but its not consistent. I know there is discussion on the topic but I do not know of any active plans to directly support them. That said I did look over the crash reports submitted by your client…
Hey there all, So I tried to look and see if any of your clients submitted crash reports but nothing has reached us. Given how early in the launch process this is happen and that there are no error messages even from windows leads me to believe there is a permission/security…
Hey there, So at worst, the most severe issue you should ever experience with software would be that it tries to do something windows can’t or won’t allow and Windows shuts it down. (IE crash) Things like bluescreen crashes, LiveKernelEvents, overheating, system…
Hey there I do want to first say, there are indeed some crashes associated with the game and while I do not have an ETA on solutions for all of them, those crashes are being investigated and worked on as we speak. Snobias, Looking over the crash logs sent to us by your client,…
Hey there, So without specific information on your system (usually obtained through system files) I cannot say there isn’t anything specific on your system that might be contributing to the frequency of crashes. I did see a number of crash reports from your client though and a…
Hey there, I cannot confirm a specific issue with controllers but I can say we have seen a few reports specific to bluetooth being used for the controller connection. Enough that if you haven’t already done so, I recommend posting the issue in the bug report forums to help our…
Hey there, So the hard news is, if you lose progress due to a crash, disconnection or service issue, that progress is typically lost and cannot be recovered. It is always going to be a risk with such unexpected removals from the game you are in. This has been a thing even with…
Hey there, So it looks like the Blizzard Desktop Application is sending the launch command to the game and it is seeing that the command was received but the game itself is not fully or otherwise properly loading. There are a few potential causes that might prevent the game from…
So the CPU in the dxdiag you listed should work without issue but I couldn’t see the rest of the potentially relevant system specs and information to say if there was something else contributing to the issue. I did check to see if your client had submitted any crash reports to…
So the hard answer is yes. If you lose progress due to a crash, disconnection or service issue, that progress is typically lost and cannot be recovered. It is always going to be a risk with such unexpected removals from the game you are in. This has been a thing even with the…
If you have been using Geforce Experience to manage your game settings for your various games. (This can be set in geforce experience to automatically optimized all new additions as the game is detected.) you can try adjusting down the settings. I do not know offhand what level…
I moved this from the Technical Support forums to General Discussion as it does not involve localized technical troubleshooting. Feel free to continue the discussion here.
Answering TheTias-1192: “Ah, ok. Hopefully you’ll be able to nail down the proper update at some point.”
For sure and if anyone in this thread downloads a specific update and that solves the issue, feel free to reply back to this thread with the kb number for it so we can confirm and add that information to our troubleshooting.
We have seen a few reports of controller issues under specific circumstances that can cause game crashes. One specific issue that is being investigated is with Paladins binding aura abilities to their main interact button. We recommend resetting bindings or at least removing…
The fact that you are dropping 7% of your data immediately after the DSL modem suggests an issue with your ISP. Data loss should always be 0% (for a responding node, 100% for an unresponsive node.) In addition latency spikes of 239 at the first hop indicate some sort of…
Answering TheTias-1192: “Kershew: We have seen multiple reports now of this specific issue being resolved through the optional Windows update that came out recently.…”
We are basing this off player reports and if they don’t detail which specific update it was, we can only recommend trying available optional windows updates. It’s also not 100% confirmed which is why I specified “We have seen multiple reports…” and “To give it a shot” I can’t…
You are posting on the America’s english language forums so my response will be in english. I looked over the crashes and while I could not determine and system hardware data the crash you are seeing is the same crash we are seeing with systems that do not meet the minimum…
